Customer Service Representative
Summary
Title:Customer Service Representative
ID:1315
Location:Chandler, AZ (National Mobile Home Insurance)
Department:Administrative
Description

Overview:

If want to start a career with a company who has all the resources of a large national corporation but the feel of a small locally owned business, the National Mobile Home Insurance Company might be the right fit.  We are not your average insurance agency as we are backed by the strength of the nation’s largest independently owned manufactured housing dealership group.  We are expanding rapidly and looking for career-oriented individuals to join our team.

What we offer:

  • Above industry average compensation package (target first year comp of $42-45,000)
  • Base pay of $15-16 per hour (overtime eligible at time and a half with weekly overtime available)
  • Monthly performance bonuses
  • Participation in employee profitability bonus pool 
  • Strong benefits package including three weeks of paid vacation, one week of paid sick time, health insurance, and voluntary benefits
  • We are not a call center/cold calling operation

Job Summary:

The customer service representative will be responsible for supporting licensed agents in all functions related to the sale of personal lines insurance products.

ESSENTIAL FUNCTIONS:

  • Confer with customers by telephone or email in order to provide information about products and services.
  • Contact customers at the time of their policy renewal.
  • In communication with agency’s customers, identify opportunities where agents can cross sell additional personal lines insurance products.
  • Complete clerical tasks related to the sale, maintenance, or cancellation of personal lines insurance products. 
  • Use agency provided technology solutions to fully document interactions with prospects and customers.
  • Answer phones and identify where to direct prospects or customers.
  • Has the ability to think and act quickly to handle any prospect or customer needs not addressed above. 

 

QUALIFICATIONS:

Must hold state license to sell personal lines insurance or have the ability to obtain personal lines (or equivalent) licenses in all states where the National Mobile Home Insurance Company, currently or in the future, transacts business (at the Company’s expense).
  • High school education plus 2 to 3 years’ experience.
  • Excellent communication skills.

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