Warranty Coordinator
Title:Warranty Coordinator
Location:Mesa, AZ (Factory Select)

Alta Cima Corp dba Factory Expo Home Center, a national manufactured housing retailer is currently seeking a Warranty Coordinator to provide professional and timely customer service to homeowners for their warranty repair request(s).

Salary Range: $18 - $21 per hour DOE

Benefits: The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

  • Medical, dental, and vision insurance options
  • Paid time off
  • Company provided life insurance policy
  • 401(k) plan

General Duties and Responsibilities:

  • Receive warranty requests by fax, mail or email, record information in database; notify homeowner of receipt of request the same day it is received
  • Determine level of urgency for each request
  • Maintain an average of 18 days or less to complete service requests
  • Follow up on requests and communicate with Area Managers if requests are not handled timely
  • Locate and qualify vendors to provide home warranty services
  • Consistently communicate with homeowners to ensure customer satisfaction
  • Review service requests against closing dates and the warranty manual; if any items are not warranted, send a letter to the customer stating what is not covered and why
  • Keep warranty records up to date and distribute as needed
  • Keep a log of all calls and warranty service requests
  • Generate and send weekly warranty reports; keep report of status of all foundation claims accessible in a shared location
  • Maintain filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowner per project


  • Prior knowledge of the production home building industry preferred
  • Demonstrated customer service skills
  • Extremely organized and detail oriented
  • Dedicated team player able to multitask and see projects through to completion
  • Intermediate mastery of Microsoft Office Suite
  • Strong time management skills; exemplary record of attendance and punctuality
  • Displays a professional image of Alta Cima Corp and its subsidiaries to all customers, employees and vendors
  • Access to reliable transportation
This opening is closed and is no longer accepting applications
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