Alta Cima Corp dba Factory Expo Home Center, a national manufactured housing retailer is currently seeking a Warranty Coordinator to provide professional and timely customer service to homeowners for their warranty repair request(s).

Salary Range: $18 - $21 per hour DOE

Benefits: The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

• Medical, dental, and vision insurance options
• Paid time off
• Company provided life insurance policy
• 401(k) plan

General Duties and Responsibilities:

• Receive warranty requests by fax, mail or email, record information in database; notify homeowner of receipt of request the same day it is received
• Determine level of urgency for each request
• Maintain an average of 18 days or less to complete service requests
• Follow up on requests and communicate with Area Managers if requests are not handled timely
• Locate and qualify vendors to provide home warranty services
• Consistently communicate with homeowners to ensure customer satisfaction
• Review service requests against closing dates and the warranty manual; if any items are not warranted, send a letter to the customer stating what is not covered and why
• Keep warranty records up to date and distribute as needed
• Keep a log of all calls and warranty service requests
• Generate and send weekly warranty reports; keep report of status of all foundation claims accessible in a shared location
• Maintain filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowner per project

Qualifications:

• Prior knowledge of the production home building industry preferred
• Demonstrated customer service skills
• Extremely organized and detail oriented
• Dedicated team player able to multitask and see projects through to completion
• Intermediate mastery of Microsoft Office Suite
• Strong time management skills; exemplary record of attendance and punctuality
• Displays a professional image of Alta Cima Corp and its subsidiaries to all customers, employees and vendors
• Access to reliable transportation