Job Title: Warranty Coordinator (Part-Time)

Location: Tucson, AZ
Reports To: General Manager
Status: Part-Time | Up to 30 hours per week | Monday–Friday, Flexible Schedule
Compensation: $19–$20 per hour, DOE *with potential for performance-based bonuses

About the Role

Alta Cima Corp dba Factory Expo Outlet Center is seeking a dependable and detail-oriented Warranty Coordinator to support warranty service requests for new homeowners. You'll play a critical role in coordinating repairs and ensuring high-quality customer experience.

An excellent opportunity for someone looking for steady part-time hours in a casual and professional work environment, with room to grow into a full-time position when available.

Key Responsibilities

• Receive and document homeowner warranty requests via phone, email, or mail; respond same day to confirm receipt.
• Evaluate each service request and determine level of urgency.
• Maintain and monitor outstanding service requests, with a target resolution time of 18 days or less.
• Serve as liaison between homeowners, service vendors, and factory representatives.
• Qualify and coordinate vendors to perform repair services in accordance with warranty coverage.
• Maintain up-to-date warranty records, service logs, and claim reports.
• Generate and distribute weekly warranty reports, track service completion status.
• Review requests against warranty coverage and issue denial letters when applicable.
• Organize homeowner welcome packets outlining the warranty process and expectations.
• Submit check requests for vendor or customer reimbursements and record receipts accurately.

What We're Looking For

• Previous experience in home building, warranty service, or customer service preferred.
• Strong organizational skills and attention to detail—you catch what others miss.
• Clear, professional communication—both written and verbal.
• Confidence using Microsoft Outlook, Word, and Excel.
• Solid time management with an excellent track record of attendance and punctuality.
• Team player who takes initiative and follows through on tasks.

Perks & Work Culture

• Casual work environment – feel comfortable while staying productive.
• Performance-based bonuses – opportunities to earn more for achieving objectives.
• Flexible daytime schedule – Monday–Friday hours that work with your life.
• Potential for full-time – opportunity to grow with the company when a full-time role becomes available.
• Purpose-driven work – be the key player who ensures homeowners are supported and satisfied post-sale.

Benefits

• Paid Time Off (PTO) accrual
• 401(k) retirement plan participation
• Part-time employees are not eligible for health benefits (*If transitioned to a full-time position, employee will become eligible for the Company’s full benefits package, including medical, dental, and vision insurance)

EEO NOTICE

Alta Cima Corp. dba Factory Expo Home Centers is proud to be an Equal Opportunity Employer and we value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.